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    Frequently Asked Questions

    Find Answers to Commonly Asked Questions:

    Track My Order

    A tracking number will be emailed to you once your order has shipped. Please allow up to 48 hours for the tracking number to begin tracking. Our items are handmade with love so please allow up to 5 business days for the creation of your item(s). Express orders will be made within 1 business day.

    Unites States: Please visit www.usps.com to track your package.

    International: Please visit www.ppxtrack.com to track standard shipping orders and www.fedex.com to track express orders. 

    -Domestic: 2 to 5 days for express shipping; 6 to 10 business days for standard shipping

    -International: 3 to 21 business days depending on what shipping service you selected

    -Holiday Shipping: delays in shipment tend to occur during this busy season; we appreciate your patience during this time

    Yes. You will be sent an e-mail including a tracking number and all tracking information.

    Returns

    We have a 14 day return/exchange policy from your delivery date. If you would like to return or exchange your order, simply email us at support@gogolush.com and we will assist you. A merchandise credit will be issued for returns/exchanges, however monetary refunds will not be issued. You may also exchange it for any item(s) on our website of equal value. Merchandise must be returned unworn, not damaged, and in original packaging. Custom orders are final sale.

    Shipping Info

    We are located in Los Angeles, California, United States of America. 

    Yes we do! We ship worldwide.

    Fast & Free Shipping on Orders in the United States!

    Domestic (United States): FREE! Delivers in 6 - 10 Business Days

    International (Standard Delivery): up to $6; Delivers in 10 - 21 Business Days  

    International (Express Delivery): $19 - $39; Delivers in 2 - 5 Business Days 

    Pricing

    We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and AfterPay. 

    Afterpay allows you to enjoy your accessories now and pay later! Split your purchase price into 4 equal payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time! 

    When you select Afterpay as your billing method during checkout, you will provide a credit or debit card of your choice. No bills are sent, the payment will be made automatically. You simply sit back, relax, and enjoy your purchase!

    If you have questions directly for Afterpay, feel free to contact them at the link below:  

    https://help.afterpay.com/

    Contact Us

    We are available to answer your questions 7 days a week and respond within 24 to 48 hours to all inquiries. If you aren't able to find an answer to your question in our FAQs, please email us at support@gogolush.com for assistance.