Returns Policy and Process

OUR RETURN POLICY AND PROCESS

Quickly make a return through our Returns Portal.

You have 14 days from the date of delivery to return your item.

Returns are refunded via store credit in the form of a Gogo Lush gift card and processed within 5 - 9 business days after your item(s) are delivered to us. Use our prepaid return label option to make your return easier!

 

CLICK HERE TO START A RETURN

 

Merchandise must be returned by the customer with original tags attached, unworn, not damaged, and in original packaging. Custom made items, personalized items, and wholesale orders are final sale, although we want you to be happy with your purchase; so please reach out to us if there is an issue with your order. 

 
Returned packages sent to us that are not cleared by Gogo Lush will not be accepted.
 
If an item arrives damaged, Gogo Lush must be notified via email at support@gogolush.com within 48 hours from the delivery time of your package.