OUR RETURN POLICY AND PROCESS
Quickly make a return through our Returns Portal.
You have 14 days from the date of delivery to return your item.
The majority of returns are refunded via store credit in the form of a Gogo Lush gift card. Returns are processed within 5-9 business days after your item(s) are delivered to us. You will receive a prepaid return label to make your return more easy!
Here at Gogo Lush we want you to be happy with your purchase! We have a 14 day return policy from your delivery date. A merchandise credit will be issued for returns. Merchandise must be returned by the customer with original tags attached, unworn, not damaged, and in original packaging. Custom made items, personalized items, sale, and bulk orders are final sale, although we want you to be happy with your purchase; so please reach out to us if there is an issue with your order.
*Returned packages sent to us that are not cleared by Gogo Lush will not be accepted.
If an item arrives damaged, Gogo Lush must be notified via email at firstname.lastname@example.org within 24 hours from the delivery time of your package.